Return Policy

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FREE RETURN POLICY

At LEVO, we strive to delight every customer. That’s why we’re proud to offer FREE returns within 30 days of your purchase. Shopping directly with us ensures you receive unmatched expertise and support for our LEVO products. Unlike giant marketplaces that treat products like numbers, we’re here to provide personal support and ensure you get exactly what you need.

Why Buy from Us?

When you shop directly with LEVO:

We pay your sales tax: Shopping with us means no surprise fees—we cover your sales tax to make your experience even smoother.
We know LEVO best: As the creators of our products, we’re equipped to solve almost any issue without the need for a return.
We reduce waste: Marketplaces readily invite any returns, but many returned items go directly into a landfill. By working with us, we’ll do our absolute best to resolve your concerns and keep products out of landfills. If a return is necessary, we’ll handle it by responsibly repurposing it.

How It Works

If you’re not completely satisfied within 30 days of receiving your LEVO product, email us at sales@LevoStore.com with a brief explanation of your concern. Understanding your issue helps us help you.
We’ll respond within 24 hours (excluding weekends and holidays) with easy return instructions and a FREE prepaid return label for orders within the contiguous United States (lower 48 states).

A Few Notes:

Keep Your Packaging: Please retain the original box and packaging for 30 days to ensure a smooth return process. Without it, returning our stands can be very difficult.
Outside the Contiguous US: For returns from APO, Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands, the return shipping cost will match the actual shipping fee we pay and will be deducted from your refund. While we deeply value our customers in these locations, the higher shipping costs to and from these areas unfortunately make it difficult for us to offer free return labels. If you have an issue, we'll do our best to solve it for you and eliminate the need for a return.
Free gifts from eligible purchases must also be returned, or the current price of the free gift will be deducted from the refund.
Returns are only accepted for products purchased from LEVOstore.com. We do not accept returns from 3rd party distributors.
For any order placed from November 1st, please return your order to us by January 1st and we'll process a full refund back to the original payment method.

Win-Win Shopping 👍

When you shop directly with LEVO you win and so does our planet! We’re here to ensure your satisfaction while working together to minimize waste. Let’s make shopping smarter and more sustainable—together!

Have questions? Contact us at sales@LevoStore.com. We’re here to help!

Need to Cancel an Order?

For cancellation requests, please emailsales@LevoStore.com ASAP with your order number. We'll do our best to cancel your order, but success depends on how far along your order is in our fulfillment.

Questions? Get In Touch With Us Today

Great! We love assisting our customers with anything LEVO! We strive to reply within an hour, but sometimes it may take a bit longer. Thanks for reaching out—we'll be in touch soon!

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